TRUST BY DEFAULT
We believe every employee came to our company with the right intentions, to do great work, and with a passion to make a difference.
We make every effort to preserve trust with each other, and build it with our customers.
We communicate openly and proactively (not on an as-needed basis).
BUILD WITH INTELLECTUAL RIGOR & HONESTY
We care about getting the science right.
We know that scientific rigor of doing experiments,
asking critical questions and challenging assumptions will translate to our success as a business.
We are transparent with information to enable our teams and leadership to make the right decisions.
LEAD WITH EMPATHY
We are conscientious of why our customers came to Lumiata, what their aspirations are and what keeps them up at night.
We strive to think from the other’s point of view. We step in “each other’s shoes” when we resolve conflicts.
We stay humble, treat each other with respect and care for one another.
OBSESS ABOUT CUSTOMER SUCCESS
We strive to exceed customer expectations.
We view our customer’s success as our success.
We consider customer adoption (of Lumiata products) as our True North Metric.
BE THE 'CEO OF YOUR JOB'
We act like owners and are self-motivated.
We think long term. We don’t sacrifice long-term value for short-term results.
STRONG BIAS FOR ACTION & RESULTS
We exhibit strong bias for fast execution, recognizing that speed matters in business.
We make fast decisions and err on the side of getting things done. Many decisions and actions are reversible.
We ensure all work is about business results and impact –– directly or indirectly.